QUESTIONS
BEFORE YOU
MAKE IT
YOURS?
Find straightforward answers about personalised T-shirts, personalised hoodies, custom clothing orders, sizing, artwork, print durability, care, group orders and the 50-Wash Promise.
& ARTWORK
& CARE
DURABILITY
& SUPPORT
The useful answer is usually the clear one. Start with the question, understand the details and then create with more confidence.
CLEAR QUESTIONS / CLEAR ANSWERS
START WITH
WHAT YOU
NEED TO
KNOW.
From creating one personalised item to understanding sizing, care and print guarantees, these are the main areas customers usually need help with.
EVERYTHING
YOU NEED
BEFORE YOU
CREATE.
Answers to common custom clothing questions about personalisation, artwork, sizing, print durability, garment care, group orders and order support.
Yes. You can order a single eligible personalised product without committing to a bulk quantity.
Available personalisation options may include your own text, names, dates, artwork and other personal details, depending on the selected product and available design area.
The 50-Wash Promise is our print durability promise for eligible products. Qualifying print issues within the stated wash period are reviewed according to the published guarantee terms and required care conditions. Read the full details on the 50-Wash Promise page.
Printed garments can change over time through wear, washing and exposure. Our durability claims are limited to the specific print issues and conditions genuinely covered by the published guarantee rather than an absolute promise that a print will never change.
Yes, where the selected product supports artwork upload. You must have the necessary rights to use any artwork, logo, photograph or other content that you submit.
Personalised items can move into production quickly, so changes may not be possible after production has started. Contact us as soon as possible and the current order status can be checked to confirm what may still be changed.
Use the measurements provided in the Size Guide and compare them with a garment you already own. Product fits can vary, so check the relevant product-specific guide before ordering.
Follow the garment care label and the published care instructions for your product. Avoid direct ironing on the print and excessive heat unless the product guidance specifically states otherwise. See the Garment Care Guide for more information.
Yes. Group orders can be requested for larger quantities, mixed sizes, team orders and requirements that need a custom quote. Visit the Group & Bulk Orders page to see how to prepare your request.
Contact us with your order details and clear photographs where relevant. The issue will be reviewed and the available solution explained according to the applicable policy.
GO DEEPER
ON THE
THINGS THAT
MATTER.
Some questions need more than a short answer. Use these dedicated guides to understand sizing, garment care, print durability and group ordering.
SIZE
GUIDE.
Understand how to compare measurements before choosing your garment size.
GARMENT
CARE.
Learn how to look after personalised clothing and printed designs correctly.
50-WASH
PROMISE.
Understand eligible coverage, care conditions and the applicable guarantee process.
GROUP &
BULK ORDERS.
Prepare your product, quantity, size, artwork and deadline requirements.