Faulty or damaged item
Contact support with the order details, a description of the problem and clear photographs where relevant.
INKMYWEAR / ORDER SUPPORT
Returns and Replacements
Our Returns and Replacements process explains what to do when a personalised order arrives faulty, damaged, incorrect or different from the confirmed personalisation details.
Because custom clothing is created for the information submitted with each order, the appropriate next step depends on what happened and the rights or policy conditions that apply.
01
Share your
order details
order details
02
Explain and
show the issue
show the issue
03
Let support
review the case
review the case
Order issue / Customer support
INKMYWEAR / REVIEW
Clear details help us understand the problem
Something not right with your personalised order?
Send the relevant order information and photographs so the circumstances can be reviewed clearly.
Understanding the issue
Different order problems may need different solutions.
Start by identifying what happened. A faulty product, an incorrect item and a print durability concern are not necessarily reviewed in the same way.
Incorrect product or order
Share what you received together with the confirmed order information so the details can be compared.
Print durability concern
Eligible durability concerns are reviewed separately under the published 50-Wash Promise and its applicable conditions.
Personalisation problems
The confirmed order details help show where the error occurred.
Custom text, artwork and other details are produced using the information submitted with the order. The review therefore depends on whether the finished item matches those confirmed instructions.
The finished item does not match the confirmed order
Send the relevant order information and photographs. The completed personalisation can then be compared with the details confirmed when the order was placed.
Incorrect information was submitted with the order
Where the item was produced using spelling, artwork or other details entered incorrectly during ordering, the available options may differ. Contact support so the circumstances can still be reviewed.
Change-of-mind requests
Personalised products can be treated differently from standard goods.
Products made to your specifications or clearly personalised may be subject to different change-of-mind cancellation rules. This does not remove statutory rights that may apply where goods are faulty, not as described or otherwise fail to meet applicable legal requirements.
CHECK.
Review custom details before placing the order.
Check the garment, size, colour, spelling, artwork and other personalisation details carefully before submitting your purchase.
How to request a review
Give support the information needed to understand the problem.
A clear description and relevant evidence can make it easier to compare the issue with your confirmed order and determine the appropriate next step.
Contact customer support
Email support@inkmywear.com or use the website contact page to explain the issue.
Include your order details
Provide information that helps identify the purchase and the personalised item concerned.
Show the issue clearly
Include clear photographs where they can help demonstrate damage, an incorrect item, personalisation or another visible concern.
The circumstances are reviewed
The next step depends on the order, the nature of the issue and the policy or consumer rights applicable to the circumstances.
Print durability concerns
Eligible durability claims follow a separate review process.
50.
Think your print has developed a qualifying problem?
Review the published promise for information about eligible products, applicable care conditions and how print concerns are assessed.
Read the 50-Wash Promise →
Returns and Replacements / FAQ
Common questions when something is not right.
Find practical information about faulty personalised clothing, incorrect orders, customisation errors, change-of-mind requests and print durability concerns.
01 What should I do if my item arrives faulty or damaged?
Contact customer support promptly with the
relevant order details, a description of the
problem and clear photographs where appropriate.
The circumstances can then be reviewed.
02 What if I received the wrong product?
Send the confirmed order information together
with photographs of what you received so the
delivered item can be compared with the purchase.
03 What if the personalisation does not match my confirmed order?
Contact support with your order details and
photographs. The completed item can be compared
with the personalisation information confirmed
when the order was submitted.
04 What if I submitted the wrong spelling or artwork?
Where the product was made using information
submitted incorrectly with the order, the
available options may differ. Contact support
so the specific circumstances can be reviewed.
05 Can I return a personalised product because I changed my mind?
Personalised or made-to-specification products
may be treated differently from standard goods
for change-of-mind cancellations. This does
not limit statutory consumer rights that may
apply in other circumstances.
06 Do I need to provide photographs?
Photographs can help demonstrate visible faults,
delivery damage, incorrect personalisation or
other product issues. Additional information
may also be requested where relevant.
07 Is a 50-Wash Promise claim handled as a normal return?
Eligible print durability concerns are reviewed
under the published 50-Wash Promise, including
its applicable eligibility and care conditions.
Something not right with your order?
Send the details. Show the issue. Let support review what happened.
Need help with an order problem?
Include your order information and a clear explanation of the issue when contacting support.