Order placed
Your purchase and submitted personalisation details have been received.
INKMYWEAR / ORDER TRACKING
Track Your Order
Use Track Your Order to check the latest available status of your INKMYWEAR purchase with the order number and billing email address used at checkout.
View your personalised clothing order status, understand its current processing stage and check whether dispatch or carrier tracking information is available.
01
Enter your
order number
order number
02
Add the billing
email address
email address
03
Check the latest
order status
order status
Order placed / Prepared / Dispatched
INKMYWEAR / UK
From your order to your door
Follow the latest available stage of your personalised order.
Order information and carrier tracking can become available at different stages of the production and delivery process.
Find your order
Enter the details connected to your purchase.
Use the order number from your confirmation email and the billing email address entered when the purchase was placed.
TRACK.
Secure order lookup
Enter your order details.
Your order number is normally shown in the INKMYWEAR confirmation email. Enter the billing email address associated with the same purchase.
Personalised order journey
Your order moves through preparation before delivery.
Personalised clothing may pass through several stages before carrier tracking becomes available.
Order processing
Your personalised item is moving through the applicable preparation stage.
Order dispatched
The completed parcel has entered the applicable carrier or delivery network.
Order delivered
The parcel reaches the delivery address submitted with the order.
Order status guide
Understand common WooCommerce order statuses.
Status wording can vary according to the current processing stage. Carrier delivery information may be provided separately after dispatch.
01
Processing
The order has been received and is moving through the applicable preparation or fulfilment process.
02
Completed
The applicable order-processing stage is complete. Check separate dispatch or carrier information to confirm the delivery stage.
03
On Hold
The order may require payment confirmation, additional information or another action before processing can continue.
04
Refunded
A refund has been recorded against all or part of the applicable order or payment.
Production and delivery
Carrier tracking normally begins after dispatch.
Personalised clothing is prepared before entering the delivery network. The total order journey can therefore include both production time and carrier delivery time.
→
Need more information about dispatch and delivery?
Review the delivery page for general information about processing, dispatch and available delivery updates.
Delivery information →
Track Your Order / FAQ
Common questions about order tracking.
Find answers about order numbers, billing email addresses, processing stages, dispatch updates and carrier tracking.
01 Where can I find my order number?
The order number is normally included in
the confirmation email sent after your
purchase was successfully placed.
02 Which email address should I enter?
Use the billing email address entered during
checkout. It must match the email associated
with the relevant order.
03 Why is carrier tracking not available yet?
Carrier tracking usually relates to the
delivery stage. A personalised product may
need to complete preparation before it is
dispatched to the carrier.
04 Does completed always mean delivered?
Not necessarily. Completed can relate to
the order-processing stage. Review any
separate dispatch message or carrier tracking
for the current delivery position.
05 What should I do when the order details do not work?
Check the order number and billing email
against the confirmation email. When the
details still do not work, contact support
with the relevant purchase information.
Still unable to find your order?
Send the order details and let our support team help locate it.
Need help with an order update?
Include your order number, billing email address and a clear explanation of the issue.