FAQ

Yes. You can order a single eligible personalised product without committing to a bulk quantity.

Available options may include text, names, dates, artwork and other personal details, depending on the product and available design area. Where artwork upload is supported, you must have the necessary rights to use the submitted image, logo or design.

The published promise applies to eligible printed products and qualifying print issues, subject to its stated terms and required care conditions. Printed garments may still change naturally through wear, washing and exposure. Read the full details on the 50-Wash Promise page .

Personalised items may move into production quickly, so changes may not be possible after production has started. Contact the support team as soon as possible so the current order status can be checked.

Review the measurements provided for the selected product and compare them with a garment that already fits as preferred. Product fits can vary, so check the relevant Size Guide before ordering.

Follow the garment care label and any product-specific instructions supplied with your order. Avoid direct ironing over the print or excessive heat unless the applicable guidance clearly permits it. See the Garment Care Guide for more information.

Yes. Group order requests can include larger quantities, mixed sizes, team clothing and requirements that need a tailored quote. Visit the Group and Bulk Orders page to prepare your request.

Contact the support team with your order information and clear photographs where relevant. The issue will be reviewed and the available next steps explained according to the applicable policy.