Privacy Policy

About INKMYWEAR and this notice.

This notice applies to personal information handled by INKMYWEAR in connection with our website, personalised clothing, customer accounts, orders and related services.

Information we may collect.

The personal information we handle depends on how you use our website and services.

• Name, email address, telephone number, billing address and delivery address.
• Customer account information and saved account preferences.
• Products viewed, saved, personalised, added to your basket or ordered.
• Artwork, photographs, text, graphics and other content submitted for custom clothing.
• Order, payment and transaction-related information.
• Messages and other communications sent to our customer support team.
• Technical and website usage information, such as device, browser and IP information.
• Marketing preferences and interactions with communications where applicable.

Information may be provided directly by you, collected through website technologies or received from service providers involved in transactions, delivery and other business operations.

Why we may use personal information.

• To process, personalise, produce and deliver customer orders.
• To create and manage customer accounts.
• To process payments, refunds and transaction-related issues.
• To provide customer service and respond to enquiries or complaints.
• To operate, secure and improve our website, products and customer experience.
• To prevent fraud, misuse and security incidents.
• To send marketing communications where permitted and according to your preferences.
• To meet applicable legal, regulatory, accounting and record-keeping requirements.

Personalised designs and customer uploads.

Customers may submit artwork, photographs, graphics, text and other content when creating personalised clothing.

These materials may be processed and stored where reasonably necessary to create previews, process and produce an order, provide customer support and maintain relevant order records.

Avoid including unnecessary sensitive or confidential personal information within artwork or uploaded design files.

Payments, service providers and data sharing.

Payments may be handled by third-party payment providers according to the payment option selected at checkout.

We may share relevant personal information with organisations that help us operate our website, fulfil orders and provide customer services.

• Payment and transaction providers.
• Delivery and logistics providers.
• Printing, production and fulfilment providers.
• Website hosting, cloud and technology providers.
• Analytics and marketing providers where applicable.
• Accountants, legal advisers and other professional advisers where necessary.
• Public authorities or other parties where disclosure is required or permitted by law.

Service providers should only receive information relevant to the services they perform for us.

Cookies and marketing preferences.

Our website may use cookies and similar technologies for essential functionality, preferences, website analytics and marketing activities where applicable.

Where consent is required for optional technologies, available cookie controls can be used to manage your choices.

Marketing communications may include an unsubscribe option. Stopping marketing does not prevent necessary messages relating to an order, account or customer service request.

International data transfers.

Some technology or service providers supporting our business may process personal information outside the United Kingdom.

Where applicable data protection rules require safeguards for an international transfer, we take appropriate steps to use a recognised transfer mechanism or other applicable protection.

You may contact us for further information about safeguards relevant to your personal data.

Data retention and security.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, operational and dispute-related requirements.

The appropriate retention period can depend on the type of information and the nature of your relationship with us.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.

No online system can guarantee absolute security. Customers are also responsible for keeping their account credentials secure.

Your data protection rights.

Depending on the circumstances, applicable law and the lawful basis used for processing, you may have rights relating to your personal data.

Children and third-party websites.

Our products and services are not specifically directed at children. Where a person does not have the legal capacity to make a purchase, an appropriate parent or guardian should complete the transaction.

Our website may contain links to websites and services operated by third parties. Their handling of personal information is governed by their own notices and practices.

Changes to this notice.

We may update this notice to reflect changes to our services, technology, business practices or applicable requirements.

The current version will be made available on this page together with its updated date.

Questions, requests and complaints.

Contact us if you have a question about how your personal information is handled, want to exercise an applicable right or wish to raise a data protection complaint.

If you remain concerned about the way your personal information has been handled, you may also contact the UK Information Commissioner's Office.

Visit the Information Commissioner's Office