PRIVACY
MATTERS.

WHO WE ARE

This Privacy Policy applies to INKMYWEAR and explains how we handle personal information connected with the use of our website, products and services.

INFORMATION
WE MAY COLLECT

Depending on how you interact with INKMYWEAR, we may collect different types of personal information.

• Your name, billing address, delivery address and contact details.
• Your email address and telephone number.
• Account information where you choose to create an account.
• Details about products you order, personalise, save or add to your basket.
• Artwork, images, text and other files that you upload when creating a personalised product.
• Order, payment and transaction information.
• Communications you send to our customer support team.
• Technical information such as IP address, browser type, device information and website usage information.
• Marketing preferences and information about how you interact with our communications.

HOW WE
COLLECT INFORMATION

We may collect personal information directly from you when you interact with INKMYWEAR.

• When you create an account.
• When you place or attempt to place an order.
• When you use our product designer or upload artwork.
• When you contact customer support.
• When you subscribe to marketing communications.
• Automatically through cookies and similar technologies when you use our website.
• From service providers involved in completing transactions or supporting our website and business operations.

HOW WE USE
YOUR INFORMATION

We may use personal information for purposes including:

• Processing, producing and delivering your orders.
• Creating and managing your customer account.
• Processing personalised designs and customer-uploaded artwork.
• Processing transactions and managing payments, refunds and order-related issues.
• Responding to enquiries and providing customer support.
• Preventing fraud, misuse and security incidents.
• Maintaining and improving our website, products and customer experience.
• Sending marketing communications where permitted and according to your preferences.
• Meeting applicable legal, accounting and regulatory requirements.

OUR LAWFUL
BASES

The lawful basis we rely on depends on why we are using your personal information.

PERSONALISED
DESIGNS & UPLOADS

INKMYWEAR allows customers to upload artwork, photographs, graphics, text and other content for use in creating personalised products.

We may process and store these materials as reasonably necessary to create previews, process your personalised order, support production, provide customer service and maintain relevant order records.

You should avoid uploading unnecessary personal or sensitive information as part of a design.

PAYMENTS

Payments may be processed through third-party payment service providers depending on the payment option selected at checkout.

Those providers may process payment and transaction information in accordance with their own privacy policies and security procedures.

We may receive transaction-related information needed to confirm payment, process an order, manage refunds and maintain financial records.

WHO WE MAY
SHARE DATA WITH

We may share personal information with trusted organisations where reasonably necessary to operate our business and provide our services.

• Payment and transaction service providers.
• Delivery and logistics providers.
• Printing, production or fulfilment service providers where applicable.
• Website hosting, cloud and technology service providers.
• Analytics and marketing service providers where applicable.
• Professional advisers such as accountants, insurers or legal advisers where necessary.
• Public authorities or other parties where disclosure is required or permitted by law.

Service providers may only receive information relevant to the services they provide to us.

COOKIES &
SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and support marketing activities where applicable.

Where consent is required for optional cookies or similar technologies, you can manage your choices through the cookie controls available on the website.

INTERNATIONAL
DATA TRANSFERS

Some service providers used to support our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that relevant legal requirements and safeguards are considered.

HOW LONG WE
KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting, operational and dispute-resolution requirements.

Retention periods may differ depending on the type of information, the nature of your relationship with us and applicable legal requirements.

DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure or loss.

No online service can guarantee absolute security, and you are responsible for keeping your account credentials secure.

YOUR DATA
PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have rights relating to how your personal information is used.

MARKETING
COMMUNICATIONS

Where you receive marketing communications from us, you can unsubscribe using the unsubscribe option included in the communication or by contacting us.

Stopping marketing communications does not prevent us from sending service-related messages connected with an order, account or customer service request.

CHILDREN'S
PRIVACY

Our products and services are not specifically directed at children. Where a person does not have legal capacity to enter into a purchase, an appropriate parent or guardian should complete the transaction.

THIRD-PARTY
LINKS

Our website may contain links to websites or services operated by third parties.

Their privacy practices are governed by their own policies, and we recommend reviewing those policies when using third-party services.

CHANGES TO
THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable requirements.

The latest version will be made available on this page together with its updated date.

QUESTIONS OR
PRIVACY REQUESTS

For questions about this Privacy Policy or how your personal information is handled, please contact INKMYWEAR using the details below.