The print is the focus
The promise relates to eligible personalised print issues rather than guaranteeing that the entire garment will remain completely unchanged.
INKMYWEAR / PRINT DURABILITY
50-Wash Promise
The 50-Wash Promise reflects our approach to personalised print durability on eligible products, subject to the applicable care conditions and the terms of the promise.
Personalised clothing is created to be worn, not stored away after one occasion. This page explains what the print promise means, why garment care matters and how to contact us if you believe an eligible print has developed a qualifying issue.
01
Eligible personalised
prints
prints
02
Applicable garment
care conditions
care conditions
03
Clear issue
review process
review process
Personalised print / Repeat wear
INKMYWEAR / 01→50
Made with continued wear in mind
A clear print promise should come with equally clear conditions.
Eligibility, garment care and the nature of the print issue all matter when a concern is reviewed.
How the 50-Wash Promise works
Focused on the personalised print, not a claim that clothing never changes.
Fabric can naturally change through normal wear and washing. The promise is focused on eligible personalised prints and qualifying issues considered under the applicable terms and care requirements.
Garment care still matters
Washing, heat and general handling can affect printed clothing. Applicable product and care guidance should be followed.
Concerns can be reviewed
Where an eligible print appears to have developed an unusual issue, contact support with the relevant order information and evidence.
50
Why the number matters
Personalised clothing should be created with repeat wear in mind.
The number gives the print promise a defined reference point rather than relying only on broad statements such as premium quality or long-lasting printing. Coverage remains subject to eligible products, qualifying print issues and applicable conditions.
Protecting personalised prints
The way a printed garment is cared for can affect how it performs.
Always use the care label and any product-specific instructions as your primary guidance. These general principles can also help avoid unnecessary stress on personalised clothing.
Check the care label
Follow the instructions supplied with the specific garment before washing, drying or applying heat.
Reduce unnecessary friction
Turning the garment inside out before washing can help reduce direct friction against the printed surface.
Be careful with direct heat
Avoid applying direct ironing to the printed area unless the applicable product guidance clearly states that it is suitable.
Use the stated care conditions
Excessive heat, bleaching, unsuitable washing or other care outside the relevant instructions may affect the garment and its print.
Print durability + garment care
A durability promise works together with appropriate aftercare.
Need more detailed care information?
Read the dedicated guide for practical information about looking after personalised T-shirts, hoodies and other printed clothing.
Clear coverage
What the promise does and does not mean.
The promise is not a statement that every garment will remain completely new or unchanged. Normal fabric ageing and everyday wear can occur. Eligibility depends on the applicable product, the nature of the print issue and relevant care conditions.
Eligible print issues
Coverage should be assessed against the applicable promise terms and the issue affecting the personalised print.
Normal garment ageing
Natural changes to fabric through normal washing and wear are different from a qualifying personalised print issue.
Care-related damage
Damage caused by unsuitable care, excessive heat, bleaching or misuse may not qualify as a print-quality issue under the promise.
Something not right?
Send us the information needed to review the issue.
A clear description, order details and photographs can help the support team understand what happened and review the concern under the applicable terms.
Contact support
Email support@inkmywear.com and explain the issue you have experienced.
Include the order details
Your order number helps identify the garment, personalised design and relevant purchase.
Show the issue clearly
Include clear photographs and any relevant information that may help explain the concern.
The concern is reviewed
The information can then be assessed against the applicable promise and any rights that may apply to your purchase.
50-Wash Promise / FAQ
Common questions about print durability and coverage.
Find straightforward answers about eligible personalised prints, garment care, normal wear and how concerns are reviewed.
01 What is the 50-Wash Promise?
It is a print durability promise for eligible
products and qualifying personalised print
issues, subject to the applicable terms and
required garment care conditions.
02 Will the entire garment remain completely new after 50 washes?
No. Fabric can naturally change through
normal wear and washing. The promise is
focused on eligible personalised print issues
rather than preventing all normal garment ageing.
03 How should I care for personalised clothing?
Follow the care label and any product-specific
instructions supplied with the garment. See the
Garment Care Guide
for additional practical guidance.
04 Can I iron directly over a personalised print?
Avoid direct ironing over the printed area
unless the applicable product guidance clearly
states otherwise. Follow the care information
provided for the specific garment.
05 What should I do if a print develops a problem?
Contact support with your order number,
clear photographs and relevant details.
The circumstances can then be reviewed and
the appropriate next steps explained.
06 What types of issues may not qualify under the promise?
Issues caused by misuse, unsuitable washing,
excessive heat, bleaching or failure to follow
applicable garment care instructions may not
be considered qualifying print-quality issues.
07 Should I keep my order information?
Keeping your order confirmation or order
number makes it easier to identify the item
and review any concern you raise.
08 Does this promise replace my other consumer rights?
No. This additional promise does not remove
any rights that may otherwise apply to your
purchase, including rights relating to products
that are faulty or not as described.
Make it yours. Keep it longer.
Personalised clothing should be created with more than one wear in mind.
Need help with a print concern?
Send your order information and clear details of the issue so the support team can review it.