We want every personalised order to arrive as expected. Because personalised products are created to your specifications, different rules may apply compared with standard non-personalised goods.
The available solution depends on what happened, the order details and the policy or statutory rights that apply.
CLEAR DETAILS / CLEAR REVIEWReturns and replacement requests are not all the same. A faulty item, delivery damage, incorrect production and a customer-entered personalisation error may each need to be reviewed differently.
Contact us promptly with your order information and clear photographs so the issue can be reviewed.
Share the confirmed order details and photographs showing what you received.
Eligible print durability issues are reviewed separately under the published 50-Wash Promise.
Contact customer support promptly with your order details and clear photographs of the issue. We will review the information and explain the appropriate next step under the policy and rights applicable to your order.
Explain the fault and provide clear images showing the affected area where relevant.
Share photographs of the damage and, where useful, the condition of the packaging.
Provide the order information and show how the delivered product differs from the confirmed order details.
Personalised clothing is produced using the details submitted for the order. The review can therefore depend on whether the finished item differs from the confirmed order or whether the original submitted information contained the error.
Contact us so the order and finished item can be compared and the issue reviewed.
Where spelling, artwork or other personalisation was submitted incorrectly by the customer, the available solution may be different because the product was made using those submitted details.
Personalised and made-to-specification goods can be treated differently from standard items when a customer simply changes their mind. The final returns policy should clearly explain when cancellation or a return is available while preserving all applicable statutory rights.
Check your personalisation and product details carefully before completing the order. Once production begins, changes may no longer be possible.
Clear information helps the support team understand the issue and review the request against the relevant order details and policy.
Include the information needed to identify the relevant purchase.
Tell us what is wrong and how the item differs from what you expected or ordered.
Add clear photographs of the affected item where images can help explain the issue.
The information will be reviewed and the appropriate next step explained according to the circumstances and applicable policy.
Common questions about personalised clothing returns, custom T-shirt replacement requests, incorrect orders, personalisation errors and print durability claims.
Contact customer support promptly with your order details, an explanation of the issue and clear photographs where relevant. The issue will be reviewed and the appropriate next step explained.
Send us your order details and photographs showing what was received so the delivered item can be compared with the confirmed order.
Contact us with the relevant order details. We can compare the finished product with the confirmed personalisation information and review the issue.
Where an item was produced using details submitted incorrectly with the order, the available solution may be different. Contact support so the circumstances can be reviewed.
Personalised and made-to-specification products can be treated differently from standard products for change-of-mind returns. Check the published returns policy for the conditions applicable to your order. Nothing in the policy limits your applicable statutory consumer rights.
Clear photographs can help the team understand faults, damage, incorrect personalisation and other visible issues. Support may request additional information where needed.
No. Eligible print durability claims are reviewed separately according to the published 50-Wash Promise, including applicable eligibility and care conditions.
Contact customer support with your order information, a clear description of the issue and relevant photographs. The request can then be reviewed under the policy applicable to the circumstances.
